YITH Live Chat Premium

Version: 1.5.4

Last Update: September 25, 2021

Link: View Original Product & Demo

100% Original - All Premium Features Included.

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YITH Live Chat Premium

The YITH Live Chat Premium plugin offers robust features for incorporating live chat functionality into your website. Here’s a breakdown of its capabilities and offerings:

Core Features:

Instant Chat Capability: Easily embed the live chat feature on your website, enabling customers to engage with shop administrators and support staff.
Customer Information Collection: Records customer names and email IDs for future contact purposes.
Sales Boost: Claimed to increase revenue by up to 90% as live chat usage positively impacts customer interactions.

Key Benefits:

Efficient Customer Support: Helps address customer queries promptly, reducing unnecessary wait times and enhancing customer satisfaction.
Facilitates Sales Process: Provides a direct touchpoint between users and sales representatives, similar to an in-store experience, thereby building trust and fostering repeat business.

Features Overview:

Chat Logs: Records conversations to reassure and address customer concerns, encouraging sales.
Ease of Access: Provides an easily accessible and realistic chat interface for operators and customers.
Offline Messages: Customers can send offline messages directly to the operator’s email, ensuring continued support even when offline.

Free Version Features:

Customization: Customize various chat messages.
Concurrent Conversations: Supports up to two simultaneous conversations.

Premium Version Features:

Expanded Concurrent Conversations: Allows multiple concurrent conversations as needed.
Agent Profile Customization: Personalize the agent’s profile within the chat.
Offline Messaging: Facilitates sending offline messages for customer support.
Conversation Logs: Access and review stored conversations.
Email Integration: Emails sent regarding ongoing conversations.
Conversation Session Ratings: Enables customers to rate chat sessions (good/bad).
Advanced Customization: Offers advanced UI customization, timer for chat times, and more.
System Configuration Options: Configure chat system functionalities, macros for operators, and chat pop-up display settings.

Additional Integration:

YITH WooCommerce Multi Vendor: Allows customers to send messages visible on specific vendor information pages.

The plugin seems to focus on providing a comprehensive live chat experience with advanced customization options, session monitoring, and support for multiple functionalities like offline messaging and chat session logs.

$3.99