WooCommerce Freshdesk

Version: 1.3.1

Last Update: April 1, 2024

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WooCommerce Freshdesk

The “WooCommerce Freshdesk” plugin is designed to help WooCommerce store owners integrate their online stores with Freshdesk, a popular customer support and help desk platform. Here are the key features of this integration for both customers and store owners:

Key Features for Customers:

Create New Tickets: Customers can quickly create new support tickets related to their orders. This is especially useful when they need assistance with order-related issues.
View Active Tickets: Customers can view a list of their active support tickets directly on their “My Account” screen, making it convenient to track and manage their support requests.
Product-Specific Forum and Solution Categories: The plugin allows store owners to create forum and solution center categories specific to each of their WooCommerce products. This can help customers find answers and engage in discussions related to the products they’ve purchased.

Key Features for Store Owners:

Create Tickets from Order View: Store owners can easily create new support tickets when viewing an order in the WordPress admin area. This streamlines the process of handling customer inquiries related to specific orders.
Create Tickets from Blog Post Comments: Another handy feature for store owners is the ability to create new tickets directly from blog post comments in the WordPress admin area. This can be useful for managing customer feedback and inquiries related to blog content.
Product-Forum-Solution Synchronization: The plugin allows for the connection and synchronization of a WooCommerce product with the relevant forum category and solution category within Freshdesk. This helps in organizing and streamlining customer support related to specific products.

Full Freshdesk Integration:

Freshdesk consists of multiple components, including a ticketing system, discussion forums, and a solutions center (knowledgebase). The “WooCommerce Freshdesk” plugin seamlessly integrates with each section of Freshdesk, ensuring that forum and solution center categories are created as needed. This integration also simplifies the process of customers creating support tickets without leaving the WooCommerce store.

In summary, “WooCommerce Freshdesk” offers a comprehensive solution for integrating your WooCommerce store with Freshdesk, enhancing customer support and ticket management. This integration streamlines the process of handling customer inquiries, particularly those related to orders and products.