TotalDesk – Helpdesk, Live Chat, Knowledge Base and Ticket System

Version: v1.8.1

Last Update: June 27, 2024

Link: View Original Product & Demo

100% Original - All Premium Features Included.

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Updates Included (6 Months) - from WPGlobalMarket

We ensure that your site is always up to date, you will be notified as soon as a new version is released on WPGlobalMarket and you will always be up to date

Why So Cheap?

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TotalDesk – Helpdesk, Live Chat, Knowledge Base and Ticket System

TotalDesk is an extensive all-in-one helpdesk solution tailored for WordPress, packed with various support features:

HelpDesk Features

Ticket System: Diverse ticket forms, inbox fetching, attachment support, saved replies, ticket logging, and XLS export.
Roles: Agent and Reporter roles for ticket management.
Customization: Define default ticket values, statuses, types, projects/systems, and inbox archive folders.
Notifications: Email, desktop, and Slack notifications for ticket creation, replies, status changes, and agent assignments.

Livechat

Chat Features: Initiate new chat conversations as tickets, link chats to specific ticket IDs, and enable message sending when no agents are online.
Conversation Logs: All chat conversations are recorded for reference and tracking.

Knowledge Base

FAQ Creation: Build FAQs based on tickets, organize them into topics, and track FAQ views.
Widget Support: Three built-in widgets and options to order FAQs by popularity or views.

Reports

Ticket Reports: Various reporting options categorized by agents, statuses, types, systems, and time frames (year, month, etc.).

Integrations

WooCommerce & Envato: Integration capabilities with these platforms.
Slack: Integration for notifications and communication.

Additional Features

Customization: Configure ticket status, types, and projects/systems.
Email Functionality: Agents and reporters can reply to tickets directly via email.
Layout Options: Choose between boxed and list layouts for FAQs.
Documentation: Detailed documentation for ease of use and understanding.

TotalDesk essentially consolidates ticketing, live chat, knowledge base, and reporting functionalities into a single plugin for WordPress, making it a comprehensive solution for handling customer support and queries on your website.

$3.99