Tessera is a sophisticated and modern WordPress theme designed specifically for creating knowledge bases, support forums, and help desks. It provides an effective solution for organizations looking to enhance customer support while minimizing the load on their support teams.
Key Features:
- Knowledge Base & FAQ:
Build a comprehensive self-service library that empowers visitors to find answers to common questions about your products and services without needing to contact support. This organized resource enhances customer satisfaction by providing quick access to information. - Support Forum:
Tessera seamlessly integrates with the popular bbPress forum plugin, allowing you to set up a fully functional forum in minutes. This feature enables customers to search for answers and engage in discussions, streamlining the support process and reducing repetitive inquiries. - Support Ticketing:
Compatible with the Awesome Support plugin, Tessera offers robust ticket submission and management capabilities. Users can submit tickets from the front end, while agents can manage and respond to them from the WordPress backend. It also supports ticket imports from services like Zendesk, Helpscout, and Ticksy. - E-commerce Integration:
Open your online shop effortlessly with WooCommerce compatibility, enabling you to sell products and services directly from your knowledge base or forum.
Theme Features:
- Responsive & Modern Design:
Tessera features a fully responsive layout, ensuring optimal viewing on all devices. - Customizable with Live Options:
Utilize a rich set of customization options via the WordPress Customizer to tailor your theme easily. - Elementor Page Builder:
Built with Elementor, Tessera includes 12 custom Elementor widgets, allowing for advanced design capabilities without coding. - Live Search Functionality:
Users can find relevant results instantly as they type their queries, enhancing their browsing experience. - Knowledge Base Custom Post Type:
Organize your knowledge base articles with categories and tags for better navigation. - Article Rating System:
Users can rate articles with a like/dislike feature, helping to identify the most helpful content. - Social Media Integration:
Easily share knowledge base articles and forum topics on social media platforms. - Advanced Forum Features:
Tessera includes features such as solved topics, best answers, private replies, content reporting, and customizable user roles and badges. - Built-in Premium FAQ Plugin:
Save $15 with the included DV FAQ plugin for managing frequently asked questions, which also supports live search, ratings, and social sharing. - Contact Form 7 Compatibility:
Easily create forms for customer inquiries with the widely used Contact Form 7 plugin. - SEO and Speed Optimization:
Designed with best practices in mind to ensure fast loading times and good search engine rankings. - One-Click Demo Import:
Quickly set up your site by importing demo content with a single click. - Translation Ready:
The theme includes a .pot file for easy localization, making it accessible to a global audience.
DVFAQ Plugin Highlights:
- Elementor Widgets & Shortcodes:
Easily add FAQs to any page or post using Elementor or shortcodes. - Custom Taxonomies:
Organize FAQs into categories and topics for streamlined access. - User-Friendly Features:
Enhance user experience with sticky topics, pagination, and a responsive layout. - Lightweight and Fast:
The plugin is optimized for speed and performance, avoiding unnecessary scripts. - Extensive Documentation:
Detailed documentation to assist with setup and customization.
Conclusion:
Tessera is an all-in-one solution for businesses and organizations seeking to enhance their customer support experience. With its robust features, seamless integration capabilities, and modern design, Tessera allows you to create a dynamic knowledge base and support forum that meets the needs of both your customers and support team. Whether you are launching a new project or upgrading your current support infrastructure, Tessera provides the tools necessary for success in managing customer inquiries efficiently.
