SupportCandy Woocommerce Add-On

$3.99

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100% Original Content

All our products are 100% original and obtained directly from the respective developers. We do not modify, alter, or inject any code, ensuring you receive authentic, untouched premium files for your professional projects.

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Safe & Secure Files

Your security is our top priority. Every file in our library is scanned daily using advanced premium security tools to guarantee they are 100% free from malware, viruses, or hidden scripts that could harm your website.

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Lifetime Updates

Never worry about your website becoming outdated. Once you purchase, you receive access to all future versions and updates. You can easily track and download new releases directly from your personal dashboard.

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GPL Licensed & Legal

All items are distributed under the General Public License (GPL). This provides you the legal freedom to use these official products on as many websites as you wish without any restricted domains or limitations.

Product Description

The SupportCandy WooCommerce Add-On enhances the functionality of SupportCandy by integrating WooCommerce. Here's an overview of how it works and what it offers:

Integration Features:

Custom Fields: Adds two custom field types - "WOO Order" and "WOO Product" - enabling the creation of custom fields of these types.
Ticket Form Customization: Allows the addition of these custom fields to the ticket creation form, enabling customers to select specific products or orders while creating a support ticket.
Order Selection: Customers can easily choose the relevant product or order they need assistance with directly within the ticket form.
Convenient Help Buttons: Provides "Help" buttons on the order list and product pages, allowing users to select an order or product and be redirected to the ticket form automatically.
Support Tab in WooCommerce Dashboard: Enables a support tab in the WooCommerce dashboard, allowing customers to view their support tickets alongside their orders.
Backend Ticket Creation: Shop managers or administrators have the ability to create a ticket within an order from the backend.
Agent Accessibility: Agents can access comprehensive information within the ticket, such as order history, total spent, WooCommerce subscription details, and other order-related information.
Order Details Viewing: Agents have access to the complete order details directly within the support ticket, providing seamless context for customer assistance.

This integration provides a smoother and more integrated experience for both customers and support agents, allowing for better assistance and a deeper understanding of customer needs by incorporating WooCommerce order and product information directly into the support ticket system.