The SupportCandy WooCommerce Add-On enhances the functionality of SupportCandy by integrating WooCommerce. Here’s an overview of how it works and what it offers:
Integration Features:
- Custom Fields: Adds two custom field types – “WOO Order” and “WOO Product” – enabling the creation of custom fields of these types.
- Ticket Form Customization: Allows the addition of these custom fields to the ticket creation form, enabling customers to select specific products or orders while creating a support ticket.
- Order Selection: Customers can easily choose the relevant product or order they need assistance with directly within the ticket form.
- Convenient Help Buttons: Provides “Help” buttons on the order list and product pages, allowing users to select an order or product and be redirected to the ticket form automatically.
- Support Tab in WooCommerce Dashboard: Enables a support tab in the WooCommerce dashboard, allowing customers to view their support tickets alongside their orders.
- Backend Ticket Creation: Shop managers or administrators have the ability to create a ticket within an order from the backend.
- Agent Accessibility: Agents can access comprehensive information within the ticket, such as order history, total spent, WooCommerce subscription details, and other order-related information.
- Order Details Viewing: Agents have access to the complete order details directly within the support ticket, providing seamless context for customer assistance.
This integration provides a smoother and more integrated experience for both customers and support agents, allowing for better assistance and a deeper understanding of customer needs by incorporating WooCommerce order and product information directly into the support ticket system.
