SupportCandy Timer

Version: 3.1.3

Last Update: July 5, 2024

Link: View Original Product & Demo

100% Original - All Premium Features Included.

We Buy and Download from Original Developers to ensure the most authentic and relevant version. Note: We are not directly affiliated or associated with the developers of this Plugin or Theme and we appreciate the efforts and original work of the authors. Names, phrases and trademarks are used to the minimum extent necessary to accurately and correctly describe the item.

Safe and Secure

Files are scanned for viruses regardless of whether they are original. All files are shared with you when they are safe.

Updates Included (6 Months) - from WPGlobalMarket

We ensure that your site is always up to date, you will be notified as soon as a new version is released on WPGlobalMarket and you will always be up to date

Why So Cheap?

WordPress applies the GPL/GNU license to ALL plugins and themes created for WordPress by 3rd party developers. The GPL license means that every script written for WordPress and its derivatives must be free (including all plugins and Themes). Because we buy all items directly from the authors and redistribute them to the public, we are able to offer incredibly low prices for official items. The price is a one-time price for full access, not a recurring payment. Original Author Support is not included when purchased from WPGlobalMarket. You only get the File.

SupportCandy Timer

The SupportCandy Timer add-on offers your support agents a convenient way to track time spent on individual tickets, ensuring precise logging for efficient customer service.

Key Features:

Time Tracking

Empower your agents to monitor and log time spent on specific tickets. Agents can initiate, pause, and stop timers while working on a ticket, accurately capturing time spent on each task.

Manual Time Log

In addition to real-time tracking, agents can manually add time logs with descriptions, providing a comprehensive overview of the time invested in resolving a ticket.

Independent Timer Functionality

Each agent can independently start and manage timers for the same ticket simultaneously. This enables multiple agents to contribute and log their dedicated time for a single ticket.

Time Log Management

Agents can effortlessly view, edit, or delete existing time logs associated with a ticket, ensuring transparency and accuracy in time tracking.

Total Time Insights

Agents have access to the total time spent across all customer tickets directly from the customer widget within the individual ticket screen, streamlining their workflow.

Ticket List Integration

You have the option to display the total time spent on tickets directly in the ticket list table, providing a comprehensive view of time allocation.

Integration with Email Notifications

Leverage timer logs and time spent macros in email notifications related to the ticket, facilitating clear communication and detailed updates.

Customer Visibility

Customers, if permitted, can view the timer widget to see the time spent on their ticket, promoting transparency in service delivery.

Settings Overview:

Auto-initiate timer on new ticket creation (disabled by default)
Auto-stop all active timers upon ticket closure (disabled by default)
Role-based capabilities for modifying other agents’ time logs, ensuring controlled access and security
Customizable visibility settings for the timer widget, allowing control over who can view it—customers and agent roles are available options.

The SupportCandy Timer add-on streamlines time tracking for your support team, offering a comprehensive solution to monitor and manage ticket-related activities efficiently.

$3.99