The Easy Digital Downloads Message extension empowers store owners to establish direct communication channels with customers, fostering improved customer relationships. This extension simplifies the process of sending unique and targeted messages directly from the store owner’s dashboard to customers, enhancing overall customer engagement and support.
Key Features:
- Direct Customer Messaging:
- The extension extends the customer page in the dashboard, allowing store owners to craft and send custom, unique messages directly to customers. This feature enables personalized communication, addressing specific customer needs or inquiries.
- Message Attachments:
- Messages sent to customers can include attachments, facilitating the quick and convenient sharing of files. Integration with the Amazon S3 extension allows users to select files from S3 buckets as attachments, streamlining the process of sharing additional resources.
- Message Logging:
- EDD Message maintains a comprehensive record of all messages sent, ensuring that store owners can reference past communications. The logging feature is accessible through the Message view for each customer, and a centralized table of all logged messages is available in Reports -> Logs.
- Support for Frontend Submissions:
- For users leveraging Frontend Submissions, the extension seamlessly integrates, providing enhanced communication capabilities between marketplace store owners and vendors. Vendors gain the ability to message their own customers, contributing to a collaborative and communicative marketplace environment.
- Vendor Messaging:
- Vendors, in addition to store owners, can utilize the extension to send unique emails directly to customers who have purchased their products. This feature promotes direct vendor-customer communication, enhancing the overall customer experience.
- Email Logging:
- Store owners can configure settings to select the types of messages to log, creating a record of specific message types. This includes messages from administrators to customers or vendors, purchase receipts, vendor messages to customers (requires Frontend Submissions), and customer messages to vendors (requires Frontend Submissions).
Note: Easy Digital Downloads Message simplifies and streamlines customer communication within the Easy Digital Downloads environment. With features such as direct messaging, attachments, logging, and support for Frontend Submissions, this extension enhances customer support, vendor interactions, and overall communication management.
