The Bookly Ratings Add-on is a powerful tool for businesses to collect and analyze customer feedback, allowing for continuous improvement in service delivery. Here are the key features it provides:
Features:
- Client Ratings: Enable clients to rate the service they received after each appointment, providing an immediate platform for feedback.
- Comment Section: Allow clients to leave comments along with their ratings, enabling them to give more detailed feedback about their experience.
- Staff Rating Display: Showcase staff members’ ratings within the Bookly booking form, giving potential clients insights into the quality of service provided by each staff member.
- Admin Panel Insights: View an average rating for each employee and the services they offer directly in the Bookly admin panel, allowing for easy monitoring of service quality across staff members.
- Comment Visibility: Access comments left by clients in the Appointments section of Bookly, making it convenient for staff to review client feedback within the system.
This add-on seamlessly integrates with the Bookly PRO Appointment Booking and Scheduling Software System, ensuring a swift and easy setup process. By encouraging customers to rate services and leave comments, businesses can gain valuable insights into customer satisfaction levels, identify areas for improvement, and maintain high-quality service standards.