AutomatorWP Awesome Support

Version: 1.0.0

Last Update: January 3, 2022

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AutomatorWP Awesome Support

AutomatorWP is a powerful automation tool for WordPress that allows you to connect different plugins and trigger actions based on specific events. The Awesome Support integration with AutomatorWP provides various triggers and actions to automate your support processes effectively. Below are some samples of automations you can set up:

Automation Samples:

Trigger: When Agent Replies to a Ticket
- Action: Send a Notification to the User
  - Description: This automation sends a notification to the user when an agent replies to a ticket, ensuring timely communication.
Trigger: When Client Opens a Ticket
- Action: Award Points to the User (GamiPress Integration)
  - Description: This automation awards points to the user through GamiPress when they open a support ticket, creating a gamified experience.
Trigger: When Agent Closes a Ticket
- Action: Add a Tag to the User (Groundhogg Integration)
  - Description: When an agent closes a ticket, this automation adds a tag to the user using Groundhogg, allowing for effective segmentation.

Triggers and Actions:

Triggers:

Free Version:
- Agent Opens a Ticket
- Client Opens a Ticket
Pro Version:
- Agent Replies to a Ticket
- Agent Closes a Ticket
- Client Replies to a Ticket
- Client Closes a Ticket

Actions:

No actions are explicitly mentioned in the provided information.

These triggers and actions provide the foundation for creating customized automations tailored to your support workflow. AutomatorWP, in conjunction with Awesome Support, empowers you to streamline support processes and enhance user experiences on your WordPress site.

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