The Active eCommerce Refund Add-On is a system designed specifically for the Active eCommerce CMS, allowing customers to request refunds for previously purchased products. Here’s a simple breakdown of how it functions:
Prerequisites:
- Active eCommerce CMS must be installed on your server.
- Purchase the Refund Add-On for Active eCommerce CMS from Codecanyon.
- Download and install the addon via your Active eCommerce CMS addon manager.
Refund Process:
- Customer Requests Refund: Customers can request a refund for a product they’ve previously purchased, providing a specific reason for the refund request.
- Retailer/Vendor Approval: The retailer or vendor reviews the refund request and decides whether to approve or deny it.
- Refunded Amount: If the refund is approved, the refunded amount is added to the customer’s wallet within the eCommerce system.
- Wallet Credit: The customer can then use this wallet credit to make future purchases on the platform. This credit is different from the original payment method and allows them to buy a different product than the one that was refunded.
Implementation:
- Ensure Active eCommerce CMS is installed on your server.
- Purchase and download the Refund Add-On from Codecanyon.
- Install the addon using the addon manager in your Active eCommerce CMS.
Once implemented, customers can request refunds, vendors can review these requests, and approved refunds will add credit to customers’ wallets for future purchases within the Active eCommerce platform.
