SupportCandy EDD Integration
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Product Description
The SupportCandy EDD Integration streamlines interactions between Easy Digital Downloads (EDD) and the SupportCandy Plugin, enhancing customer support experiences. Here's how it operates:
Key Features:
- Custom Field Integration: Introduces two new custom field types - EDD Product and EDD Order - allowing the creation of custom fields of these types.
- Ticket Form Customization: Provides the flexibility to include custom fields for EDD Product and EDD Order within the ticket creation form.
- Enhanced Customer Experience: Customers creating tickets can choose orders or products relevant to their queries through the "Get Help" button on the purchase history page. This button redirects them to the Support page and automatically pre-selects the order in the ticket form, simplifying the ticket creation process.
- Agent Access to Order Details: Agents handling tickets gain visibility into the customer's order history, including information such as total spent, order details, and more directly within the ticket interface.
Functionality Overview:
- Custom Field Types: The add-on introduces two new custom field types, EDD Product and EDD Order, which can be incorporated into ticket forms.
- Customer Experience: Customers accessing their purchase history page will find a "Get Help" button. Clicking this button redirects them to the Support page, where the associated order is automatically selected within the ticket form.
- Agent Visibility: Support agents handling the tickets gain access to comprehensive order details, including order history, total spending, and other pertinent information directly within the ticket interface. This enables agents to better understand customer context and issues.
The SupportCandy EDD Integration enriches customer support interactions by seamlessly linking EDD orders and products with support ticket creation. This integration facilitates a smoother process for customers to seek assistance based on their previous orders and enables agents to gain deeper insights into customer history, ultimately enhancing the support resolution process.
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