WooCommerce Support Ticket System

$3.99

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100% Original Content

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GPL Licensed & Legal

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Product Description

The WooCommerce Support Ticket System (WCSTS) is a comprehensive plugin that integrates seamlessly with WooCommerce, facilitating the management of support tickets for users and orders. It introduces various features:

Types of Tickets:

Order Tickets: For issues related to orders. Customers can submit these directly from the frontend order details pages.
User Tickets: Associated with specific users, accessible through the 'My Account' page.
Pay Per Ticket: Allows for questions associated with purchased products. The number of questions is based on the purchased quantity.

Functionality Highlights:

Frontend Ticket Submission: Customers can submit tickets from the frontend for orders or personal issues.
Attachment Support: Allows users to attach files to tickets and replies.
Customizable Notifications: Options to configure email notifications for users and admins.
Priority Settings: Customize ticket priorities.
Predefined Answers: Admins can create predefined answers for common queries.
Rich Text Editing: Optionally enable the TinyMCE editor for rich text formatting in ticket messages.

Backend Management:

Ticket Overview: Admins can manage all submitted tickets from the backend.
Ticket Filtering: Ability to filter and display tickets based on various criteria.
Ticket Assignment: Assign tickets to specific admin users for better management.

Customization Options:

Custom Statuses: Define custom ticket statuses apart from default ones.
Automatic Order Tickets: Create tickets automatically when orders hit specific statuses.
Options & Customizations: Configure various settings like message length limits, attachment settings, email notifications, and more.
Text Customizations: Customize the texts displayed throughout the ticketing system.

Multilingual Support:

WPML Compatibility: Compatible with WPML for translations and multilingual sites.

The plugin empowers shop admins to handle customer queries, support requests, and order-related issues efficiently, providing a comprehensive ticketing system within the WooCommerce environment.