YITH Live Chat Premium
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GPL Licensed & Legal
All items are distributed under the General Public License (GPL). This provides you the legal freedom to use these official products on as many websites as you wish without any restricted domains or limitations.
Product Description
The YITH Live Chat Premium plugin offers robust features for incorporating live chat functionality into your website. Here's a breakdown of its capabilities and offerings:
Core Features:
- Instant Chat Capability: Easily embed the live chat feature on your website, enabling customers to engage with shop administrators and support staff.
- Customer Information Collection: Records customer names and email IDs for future contact purposes.
- Sales Boost: Claimed to increase revenue by up to 90% as live chat usage positively impacts customer interactions.
Key Benefits:
- Efficient Customer Support: Helps address customer queries promptly, reducing unnecessary wait times and enhancing customer satisfaction.
- Facilitates Sales Process: Provides a direct touchpoint between users and sales representatives, similar to an in-store experience, thereby building trust and fostering repeat business.
Features Overview:
- Chat Logs: Records conversations to reassure and address customer concerns, encouraging sales.
- Ease of Access: Provides an easily accessible and realistic chat interface for operators and customers.
- Offline Messages: Customers can send offline messages directly to the operator's email, ensuring continued support even when offline.
Free Version Features:
- Customization: Customize various chat messages.
- Concurrent Conversations: Supports up to two simultaneous conversations.
Premium Version Features:
- Expanded Concurrent Conversations: Allows multiple concurrent conversations as needed.
- Agent Profile Customization: Personalize the agent's profile within the chat.
- Offline Messaging: Facilitates sending offline messages for customer support.
- Conversation Logs: Access and review stored conversations.
- Email Integration: Emails sent regarding ongoing conversations.
- Conversation Session Ratings: Enables customers to rate chat sessions (good/bad).
- Advanced Customization: Offers advanced UI customization, timer for chat times, and more.
- System Configuration Options: Configure chat system functionalities, macros for operators, and chat pop-up display settings.
Additional Integration:
- YITH WooCommerce Multi Vendor: Allows customers to send messages visible on specific vendor information pages.
The plugin seems to focus on providing a comprehensive live chat experience with advanced customization options, session monitoring, and support for multiple functionalities like offline messaging and chat session logs.
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